Pathetic Service from FNB Private Clients

On the 7th January 2020 I contacted FNB via their secure chat on the FNB App and spoke to Kayle Rechter, I asked that the limited authority that I had authorized for someone be removed and the card they are using linked to my account be blocked, a case was logged in this regard. On the 9th January 2020 I again went onto the secure chat platform to check on the progress of the case, I spoke to Zanele Skenjana who then informed me that the case is sitting with my banker Boitumelo Maine and she has sent my banker an email to contact me. After a couple of days of not hearing from my Banker, on the 16th January 2020 I sent her an email following up on the case once again, she then told me that she had received no such communication and nothing is in her inbox regarding this case but assured me that she would take it up and she would be getting back to me in 2 days.

Long story short, its the 22nd January 2020 today and the case is still not closed, I was chatting to Zanele Skenjana again last night on secure chat, I made her aware that my banker said she never received any communication from her regarding my case since she said she sent an email, unfortunately after she told me that she has escalated the matter for some reason the chat got cut, I later on received a message on secure chat from Khombisile Dumakude confirming that she is seeing that Zanele did infact escalate the matter...

What pathetic service from FNB private clients, such a disappointment...