Pathetic Service From FNB Premier - Amber Jones + Lucia Snyders

<p>Went to FNB Northgate yesterday - Rina Le Roux (Sales and Service Manager) claimed to have sent notice for Lucia to call me yesterday. Call didn't come. Tried calling Amber Jones (Lucia's manager) - Amber ignored calls and e-mails. Lucia left voice mail stating she sent me an e-mail - guess what - there was no e-mail. Lucia had requested services on my behalf that I had not asked for - so what exactly is FNB about and what ethics do they have. Their Premier suite is an absolute joke with their agents not even knowing one another and can't find them in the address book.</p> <p> </p> <p>She called me after midday today and kept making excuses but cannot explain why she did what she did. So does the staff of FNB Premier even know what they are doing or is it normal for them to request services that Client does not ask for.</p> <p> </p> <p>Seems like FNB has reached a new low. Maybe they should spend less time on marketing and more time on customer relations and client management.</p> <p> </p> <p>As yet the query is still unresolved...</p>