PATHETIC SERVICE FROM FNB PLATINUM

My husband and I first spent over an hour and a half trying to sort out that I would have authority on the credit card at the Florida branch. The consultant that assisted us at the Florida branch never gave us the correct information and the correct forms to sign.I am not able to get information when I phone the credit card call centre. The branch was then notified and the consultant that assisted us was told to come to my husband's work to get the correct forms signed, which was done and the consultant apologised personally to me on the phone. I did phone a week later to confirm that authority was given and everything was fine and sorted out and that I had authority on the credit card and the cheque card now and was able to provide information to me regarding the credit card.<br> I phoned this morning and to my absolute horror and shock the consultant told me that I don't have any authority on the credit card and only have the cheque card. I am absolutely furious that this has now changed.<br> What is going on with FNB???? Is your service so shocking that you have now lost all records of this???<br> <br> I am seriously considering changing my bank.<br> <br> Please SORT THIS OUT as soon as possible