Pathetic Service from FNB - no money refunded after ********** deduction

As of 15th July, I requested for the personal and business account with FNB to be closed and money refunded that they deducted for a replacement card, where I did not even receive the initial card.

When my personal account card was expiring, I was not even given the courtesy of a call or email to renew my card, and because I wasn't using the FNB account, I did not even care to go into the branch or contact your customer care.

However, against my better judgment, I opened a business account with FNB earlier this year (March). Only after lodging a complaint and asking for the accounts to be cancelled, did I receive a card for my business account towards the end of July; I've not received confirmation of updated OTP number - because notifications are going to a cell number I have not used in YEARS - even after calling FNB customer services and got transferred from pillar to post.

I don't have access to my internet banking, no notifications coming through to my current number. Am not able to access online banking. How does FNB allow a customer to go on with no access or information at all of anything on my account.

CANCEL MY ACCOUNTS IMMEDIATELY AND SEND ME CONFIRMATION

complaint ref. no. ***

CRM:***

CRM:*** [REF:***]