SS
Saajieda S
1 reviews | Active since Sept 2019
09 Sept 2019, 10:16
Pathetic service from FNB Housing Division
Pathetic service from FNB Housing Finance division. I tried calling last week held on for a while no answer. Left a message even, no has returned my call. Went into FNB in Long Street this morning (Monday-09.09.2019) unfortunately they couldn't help me much as all they were able to do was put me on the phone with the Housing Finance division where no one answered again. I left a message as well. Let's hope & pray someone returns my call. I sent an email to *** my email was read lets hope someone replies.
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Replies (2)
FNB (First National Bank)'s replyOfficial
09 Sept 2019, 10:49Good day Saajieda Samuels,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply09 Sept 2019, 10:49
Official
Good day Saajieda Samuels,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
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Saajieda S's updateReviewer Update
11 Sept 2019, 15:14Again pathetic service from FNB Housing Contact Centre ***) I Have been holding on now for the past 12 minutes. I sent an sms to 41279 to enquire about the status of my application, no response either. I sent an email to *** the response time there is 24 hours so I will wait till tomorrow & hope & pray you guys respond.
SS
Saajieda S's update11 Sept 2019, 15:14
Reviewer Update
Again pathetic service from FNB Housing Contact Centre ***) I Have been holding on now for the past 12 minutes. I sent an sms to 41279 to enquire about the status of my application, no response either. I sent an email to *** the response time there is 24 hours so I will wait till tomorrow & hope & pray you guys respond.