YR
Yusuf R
1 reviews | Active since Mar 2009
27 Jul 2021, 08:29
Pathetic Service from FNB Homeloans
This is an update to an initial Post on the 23 June 2021. I requested for my Bond to be cancelled in March 2021. I have spoken to many call center agents and provided the required documentation. To Date, I have not received any confirmation on the way forward. I have to pay a monthly fee on the account. After my initial complain on the 23rd, the complaints department called me to assure me the matter will be handled. Its over a month and I have no feedback as yet. This is utterly disgusting. I had a bond with Nedbank and the cancellation process was seamless. FNB could learn from Nedbank.
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Yusuf R's updateReviewer Update
27 Jul 2021, 11:32FNB contacted me with a referance number. When I called the call center, they informed me that forms were Not sent In March (when I originally contacted FNB). Great Job FNB for completely dropping the ball and not giving a damn about customer service.
YR
Yusuf R's update27 Jul 2021, 11:32
Reviewer Update
FNB contacted me with a referance number. When I called the call center, they informed me that forms were Not sent In March (when I originally contacted FNB). Great Job FNB for completely dropping the ball and not giving a damn about customer service.