1 reviews | Active since Dec 2009
Pathetic service from Fnb homeloans.
I emailed a request on the 16th of May and I have not received any feedback. I called the call centre and was told that they cannot trace any request and I now need to complete forms and the request will take 7 - 10 working days to be processed. I was advised that Gordon Holin will call me back in 5 minutes.
Good day Preveshen,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Home Loans who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Preveshen,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Home Loans who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)