Pathetic service from FNB home loans call centre and east rand mall branch

I am absolutely shocked at the pathetic service from FNB. I have 2 joint home loan accounts. Call the call center requesting statements for this accounts and i mentioned to the lady that I am no longer receiving my statements via email and she Boldy tells me , "thats because we no longer email statements". I then ask her if she can assist me with my latest statement and again received a negative response saying i must get it on the app. I told her I have no transactional accounts with fnb except my 2 joint bonds and she just says sorry i can help you register and get the statements on the app. I then decided to go to the FNB branch in the East rand mall , a lady by the name of Nthabiseng greets me at the door , i explain the above she too first tells me about the app, but then insist i speak to the call centre people, she puts me on the phone and again the operator tells me about the app. Again i tell them the same story and again they just dont want to help. Now i dont know if the staff at fnb just dont understand english or if they just refusing to help because its easier to pass the buck to the app. I told these people online I need to register with a card number and a pin but it seems as if the staff working for fnb doesnt even know how their own systems work because its easier to just say sorry i cant help you.

I do know that as a client i am intitled to receive my statements at anytime I request them, and the fact that FNB refuses to give me my statements says alot. Are they trying to hide something, is there something that im not supposed to see on the statements. Ive actually never ever come across a bank that refuses to assist with something as basic as a bond statement. FNB are you doing this because you think that you are streamlining your services because i promise you , you are NOT. you are actually just a inconveniencing me and probably many other clients because your staff are to lazy to actually go the extra mile and do what they get paid to do . Your service is actually pathetic !!!All i want is my flippen bond statement and i do apologize for requesting my statements and inconveniencing you