1 reviews | Active since May 2017
Pathetic service from FNB home loans
I have been trying to get the re-advance on my home loan approved for the past 7 weeks, only to find out that the person in dealing with can't even read a spreadsheet properly. Been constantly sending emails with no reply, a person that never answers their phone. Fnb should really change their slogan because in all honesty you guys can't help anything, and that's putting it mildly. Pearl from home loans department actually needed to be taught by members from another bank on how to do her job. Great work.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)