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Susan V

1 reviews | Active since Jul 2013

03 Nov 2021, 11:07

PATHETIC SERVICE FROM FNB ***** DEPARTMENT.

A disgrunted client called FNB and accused us of ********** activies. FNB blocked our account immediately without notification and with the investigator not even givinh us a chance to dispute the allegation. 5 days later we hav eonly recived an email confirming its blocked and we have submitted everything needed to prove that this was a business transaction where the client was not happy with service by the 3rd party and still our account remains blocked. loss of income, employees not paid, clients paying but not getting service and the investigator is not even taking our calls.

why trust you with our money if you will play judge and jury and put our business and employees livelihood on hold without even doing any investigation. ITS SAD HOW A BANK DOES NOT VALUE SMALL BUSINESSES.;

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Replies (3)
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Susan V's update03 Nov 2021, 12:34
Reviewer Update
I am sending the account number to that address in the message.
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Susan V's update03 Nov 2021, 14:31
Reviewer Update
i think your investigating officer is ***** she is calling saying that all the emails i sent with documents have no attachments thus coming up with further excuses to keep our account closed.
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Susan V's update04 Nov 2021, 11:21
Reviewer Update
i have submitted everything as requested by the investigator. every day the account is closed we are losing clients and our name is getting tanished and FNB does not care. the investigator is not taking our calks but she she takes calls from the other party. this was established to be a civil matter on tuesday and 3 days later noone from FNB HAS CALLED. YOU LIKE TO REPLY ON THIS PLATFORM AS IF YOU CARE BUT OUR ACCOUNT IS ON HOLD AND ITS NOW DAY 7. THATS CRUEL AND EVIL. A WHOLE BANK BRINGING A SMALL BUSINESS DOWN.