Pathetic Service from FNB Fiduciary

3 weeks ago i received a KYC document to be completed from FNB otherwise my account would be blocked. Yes i took a few days to get to the email and once i started to action it, is where all the problems began. I use FNB Fiduciary services as an independent trustee and i now need my independant trustee to also sign this document to not have my account blocked. Over the next 2 weeks i have tried calling FNB Fiduciary services via the following number ***. About 4 calls per day, holding for on average 15\20 mins each call, over a period of 10 days, there is not a single call that can answered, so do the math, 30\40 calls and not a single one was answered.

During this period i was also trying to get hold of the person that was assigned to my account and as luck would have it, this person not longer works at FNB because the email bounced back. There are a few things wrong with this most notably that i was never notified that my Independent Trustee that has to sign legal documents has left! Digging through my email i found a few more contacts and this time i received a response in saying in short, we will lift the block on my now blocked account, and sort out the legal doc's in the meantime.

You will never guess what happened a few days later when i tried to transact on my account, yep nothing, it is still blocked. So i respond to the previous emails that has 3 different FNB people on it, still no response.

At this point even if i wanted to leave\cancel this month service I PAY FOR, i cannot do that because i still, let me repeat that, i still cannot get anyone to contact me or help in any way.