Pathetic service from FNB

I tried depositing money at the FNB atm at the Worcester branch ATMS in High Street during loadshedding on Saturday the 11th July 2020. When depositing the money into my account the electricity came back so the ATM switched off and on again. The money is not reflecting in my account and the atm only gave back my bank card without any form or receipt or slip or even the funds reflecting. I then queried it on the app and I was in contact with Siyabonga who was very helpful. He emailed me the dispute forms which I completed and emailed back on Sunday but to this day I haven’t received any feedback. On Monday I went into the branch in high street and spoke to one of the consultant who is explained the situation to. She then told me that she sees the funds but will rectify the situation and that I’d receive an sms confirming and that the funds will reflect in my account in three days and to date I haven’t received my money. When calling into the customer care I spoke to Tebogo who I asked for a contact number from for the Worcester branch and he gave me a number that doesn’t exist. FNBs customer care is pathetic