Pathetic Service from FNB Digital recalls

FNB's digital banking is worst service ever, they dont respond to emails and are very poor at providing progress. I sent my application for reversal of an EFT payment on the 06th April 2022 and they only responded on the 12h May 2022. Even after correcting my application form, I have sent 2 email requesting progress and there is no response what soever. FNB's is selective on who they offer their services to. What a pathetic service!