Pathetic service from FNB connect

<p>On 10 Feb we went to FNB dot Centurion mall and got the FNB Conxis X 1. What a big mistake that was. We were told we have 7 days to return it if we having any difficulty or problems. We started experiencing problems the very next day. Due to busy schedules we only returned to the branch on the 17th to return the device or exchange it as we were told within the 7 days those are out options. Much to our surprise when we got ther they informed us that they cannot assist us. Which then they said there was a time limit of some sort which this was never disclosed to us. The manager of the branch was not in that day so they called him to talk to us which this was even worse as the manger did not take any accountability to resolve the customers problem. The manager insisted we are to call the service providers who deliver the devices to resolve the problem, since when is a customer responsible to run around trying to get things resolved ?? Even better whilst there a lady came into the branch well known as she apparently is there every Saturday with an issue , she even left saying see you next week same place. Now what image does that create ? The one consultant then did more than her so called manager and took it upon her self to contact FNB connect branch gave them a breakdown of all and requested they call us. Well no surprise I am until today waiting for that call ..... I then took it upon myself to call on 28 Feb to find out what is the way forward as we no longer want the phone and we want the hold on the funds released seeing we were there within the 7 day period which also by the way the lady Mpho said the time had no effect on the 7 days so why did you not take back the phone and release my money ??? None the less now FNB connect wants me to pay courier fees and cancelation fees ? How can I be held liable for their poor service delivery ? Until now I have not gotten feedback or any form of assistance. I guess one needs to help one self as no one else seems to be willing to assist in any way. So Dissapointed !</p>