Pathetic Service from FNB complaints

Pathetic service rendered by FNB. This time from the complaints department. Failure to follow up and provide feedback to the client after promises to do so. I have made several complaints previously and not one individual in FNB has been able to assist thus far. HAPPY MOLOI asked me for details on the issue and has not contacted me since the 18th of July. Another complaints consultant contacted me on Thursday 20th July and promised to get back to me on Monday 24th July. Still no Communication from FNB. Terrible service. I do not recommend this bank to anyone. Especially sad to receive this service when you are private clients and paying high premiums.