Pathetic service from FNB - close to moving my business

I am this close to closing ALL my accounts. I have had endless trouble with FNB. I added three new accounts to my profile and was promised 1000 eBucks per account, nothing has been assigned, have not received any eBucks. I opened an FNB account for my mother, and still to this day I cannot get into the App for her to use the App due to an 'unverified device', i have used the app and online banking daily to get the trust level up to add a device, but it wont let me. When i ask an agent to bypass it so i can set the app up for my mother, it still wont work and am told that the algorithms work like that and it cant be bypassed. its a new device and online banking wants to verify the device on our browser but the browser is also not recognised. I have tried everything and it wont bypass it. SO now we cannot do online banking or banking on the App. Pathetic. I set up two youth accounts, but after having setup issues and errors with my daughters account and threatening to come to hellopeter to complain, i was then phoned by someone who sorted the error out and i was able to register the new account. I set up my sons youth account BEFORE my daughters youth account and to this day only received my daughters card, not my sons - its been a month now. On my sons account, his card was cancelled by FNB, we were charged R160 cancellation fee, then the card was reassigned and then cancelled AGAIN and i was charged another R160 for the cancellation fee – this was NOT me, I didn’t even receive the initial first card for his brand new account. I fought tooth and nail to get the amounts reversed and i was told the new card delivery would be organised, but to this day I HAVE NOT RECEIVED HIS CARD. I tried to chat to an agent a few times and after waiting over an hour and a half to chat to someone I was then disconnected and put back in the queue for card deliveries. What do I need to do to get proper service from FNB??? DO I need to resort these measures just to get some service???

If these issues are not sorted out, I am moving My account, my savings account, my business account, but wifes account, my wifes business account, my moms account, my sons account and my daughters account and we will move to another bank that can service us properly. I have an investment that needs to be invested, and my trust with FNB is now broken and I will not be investing with FNB in the near future if such simple day to day’s cannot be entrusted to you. Fix my problems or I am gone.