Pathetic service from FNB Card Division

<p>I logged a query with Katlego @11h17 on the 15th May with regards to a double debit that went off my account for my credit card (Ref: ********** 564).</p> <p>Nobody has gotten back to me with regards to this and the account still reflects the interest. The debit was reversed but the interest is still showing.</p> <p>I have called numerous times, sent an exhaustive amount of emails ********** ********** and get an automated message saying that I will be contact within 24-48 hours. This has not happened. Can nobody at FNB assist? This has become completely frustrating</p>