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Muhammad T

1 reviews | Active since Aug 2011

06 Sept 2018, 10:31

Pathetic Service from FNB BUSINESS

I have opened a new business account on the 27 Aug ust 2018 via telephone. Sent the necessary docs on the 30/08. Today is the 06/09 and the account still has a hold. Each time we call they say the docs are incomplete.. Is this hiw FNB retains a customer. ? This is Pathetic and this is UNBELIEVABLE. THIS IS THE WORST SERVICE EVER...

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Sept 2018, 11:59
Official

Good Day Muhammad Junaid ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

MT
Muhammad T's update07 Sept 2018, 11:42
Reviewer Update
Wow
MT
Muhammad T's update07 Sept 2018, 11:46
Reviewer Update
I received a mail from FNB stating i need to send 2 documents. I did this on the 06/09/2018 @ 12:27. No confirmation of mail received or no call from the time Mail sent. I called merchant services now to enquire about my delivery of my speedpoints and according to them the Mail i sent has not been scanned as yet almost 24 hours later. WoW what can i say FNB Management is Pathetic at communication or just simply dont know how ro treat a customer. I am seriously considering moving all my accounts to another bank including my bond and credit cards. Thank you for nothing FNB...???????????????