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Kevin C

1 reviews | Active since Oct 2022

04 Oct 2022, 13:09

Pathetic Service From FNB Bank

I am a Private Wealth Banker and I’ve had pathetic service from FNB Private Bank Division. I have comp**** with all FICA regulations and my account gets blocked every month or once in two months. I contact them and all I get is an apology and then they unblock my account and say it was an error. There was a situation where I was in another province on business and my account was blocked on a Friday afternoon and I was stuck in that province until the following week when the hold on my account was lifted and all I got was an apology. I pay R555.00 per month for this kind of service. I’m shocked. The apathy, disregard and disrespect for customers at FNB is shocking. They take your money diligently every month and give you nothing in return. I will certainly not recommend this bank to anyone. I am now in the process to move my personal, business and investment accounts to another bank.

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KC
Kevin C's update04 Oct 2022, 16:15
Reviewer Update
The other concern is that I have relocated and I’ve requested for my Private Wealth Account to be allocated to a banker in my city and I had no joy until I finally got hold onto f some lady by the name of Rakhee Maharaj and she got a Gareth Gopane this contact me and when he called me he stated that my Private Banker is on leave and that he will assist me and when the Private Banker comes back then he will make contact with me. I’ve heard nothing since. Up until yesterday afternoon, I didn’t even know who my banker was because he never had the decency to make contact with me and introduce himself to me so that I could have had his contact information should I have a situation like the one I had then I would have known who to contact. Why was I paying R555.00 per month for no service at all. FNB has been *****ing from me. This guy a ****************.