Pathetic service from FNB

The service at FNB gets worse every day! I specifically made a Payshap payment from my other bank account to FNB to ensure my debit order will go off. I got the notification from FNB that the payment was received at 21:28 last night. At 03:24 I received the notification that my debit order went off. Then at 07:55, I suddenly get another notification to say the transaction failed and R105 was deducted from my account for unpaid fees!!! I have spoken to Kopano on a chat who simply disconnected. Then I was connected to Given, who only blamed my other bank and said they delayed it even though FNB shows the money was received. If FNB shows it was received, it's not delayed by the other bank. I got a message on the chat that Given is still attending to the query and then the next minute I get the "thank you for chatting with us" nonsense and the chat was ended by Given. I have had my FNB account for so many years, but I will be closing all accounts I have with FNB, their fees are incredibly high and the service is absolutely pathetic.