pathetic service from FNB as usual

good day today i had the unfortunate please of dealing with *********** people at FNB. I held on for more than an hour and no one could really help me. FNB support is gone way down. I need assistance with my home loan and need someone to call me soon the people i spoke to : sccr4v***.*** palesa batabela - unable to help fortunate - gave me policy number Jessie - very rude at first after advising i will take it up he toned down. pathetic service from FNB