PATHETIC SERVICE FROM FNB-ARE THEY HIRING UNS****ED LABOUR TO SAVE COSTS?

I have contacted FNB to settle my personal loan account and was given a 20% discount. The settlement letter was sent to me on 30th may 2019 as well as my paid up letter on the 7th june 2019. i was informed by Vuyokazi as well as Penelope that my account will be closed and the credit bureau will be notified within 45 working days.

To my distress, I received an sms from Sigma SA on the 3rd of July informing me that i need to pay my FNB personal loan account. Now bare in mind that my account was never at any collections company and i dealt with FNB directly. and furthermore, i needed the credit bureaus to update this information, which clearly was not done.

I contacted Jenique as well as Jamie from Sigma and sent my correspondence with FNB to show them that this account is closed , thereafter i spoke to Caleb Morris from fnb who assured me that he will resend my info to the accounts department to close my account.

THIS IS COSTING ME AS MY CREDIT INFORMATION IS NOT UPDATED AND I NEED MY CREDIT SCORE TO INCREASE ASAP!!!!

to my frustration, i contacted FNB and spoke to Jabulile and Soli Kunene who assured me that team leader CHARMAINE was going to contact me by close of business yesterday the 10th july 2019. no contact has been made to me, not via my mobile nor email.

its really alarming as it questions the way FNB employs consultants.. are they employing UNS****ED LABOUR????ARE THEY UNDERGOING PROPER TRAINING??? I was put on hold for 17 minutes. pathetic service from FNB i tell you!!!!

worst bank to bank with!!! lies lies and more lies.

no one can give me answers as to why, after my account being closed, was it sent to a collection company like SIGMA SA!!!!!!!!

TEAM LEADERS DONT STEP UP TO CALLING THEIR CLIENTS BACK. ONE CANNOT BE IN A MEETING FOR 2 DAYS OR NOT SEE THEIR EMAILS FOR 2 DAYS. THIS IS COMPLETELY ********* FROM A FINANCIAL INSTITUTION LIKE FNB.

THIS SERVICE DISGUSTS ME!!!!

HOW WILL I HAVE ASSURITY THAT MY ACCOUNT IS ACTUALLY CLOSED OR THAT SIGMA HAS MY SETTLEMENT AND PAID UP LETTER THAT FNB SENT ME IF A SIMPLE DUTY BY A TEAM LEADER CALLING ME CANNOT BE FULFILLED.