Pathetic service from FNB and Wesbank

This rating is incorrect, I'm giving them 0 stars. Worst customer service of my life!. Wesbank took my monthly vehicle installment and paid it into my FNB Covid relief fund. Now Wesbank collections keeps calling me, telling me my account is in arrears and I own them money, this after I've paid each month what was due. T0 resolve this Wesbank stated I should speak to FNB and FNB directed me back to Wesbank... After a crazy amount of time and money spend on phone calls I was directed to FNB loans who directed me to FNB collections. They have now submitted a query to Wesbank. After countless more phone calls they have yet to give me any feedback. Both FNB and Wesbank have clearly no interest in resolve this matter, correcting their own mistake and cares 0% on the frustration this is causing me. Please keep in mind that when I first called Wesbank regarding this they stated that they made a mistake from their side and all will be rectified within a week. Now a month later and still nothing have happened, except the amount of phone calls from Wesbank collection. Pathetic service from both FNB and Wesbank.