PATHETIC SERVICE FROM FNB AND FALSE PROMISE, THEY DON'T KEEP TO THEIR TURN AROUND TIMES. THEY JUST GIVE THEIR CUSTOMERS WRONG AND FALSE FEEDBACK TO GET RID OF THEM ON THE QUERIES LOGGED.

I contacted FNB in March 2019, to close my account as the loan accounts i had with them were paid up, and to be reversed the amount due to me. I was promised the accounts will be closed and my credit profile will be updated accordingly, To my surprise i checked my credit score as i want to apply for a housing loan, then i found out that FNB did not update my profile as promised. I contacted them on the 10th July 2019, i was given ref ***, i was promised that my profile will be updated and whatever credit balance due to me will be refunded to me within 48 working house, to date i have not received any updated from FNB, refund nor update on my credit profile. Is this how FNB is treating their customers, that in order for them to give us feedback we need to report on social media. THE SERVICE IS PATHETIC AND THEY ARE INCONVENIENCING ME AS THIS IS HAVING AN IMPACT ON ME TO GET MY HOUSING LOAN APPROVED.