PATHETIC SERVICE FROM FNB AND EMPLOYEE AS TO CUSTOMER RELATIONS!!!!!

Poor and pathetic customer service from Snyathelba Nimiti, this employee has not even tried retaining a long standing customer, just accept that closing of a valuable customer. Why does one have to complete a self certification for opening a fixed deposit account with FNB if you are a long standing customer for 5 years. This is utter nonsens and the employee is completely *********** in knowledge and out of his depth in his field. I would give him a final written warning for not even trying to accommodate the customer by referring the customer to someone more senior with actual knowledge of the business and SARS procedures. ABSOLUTELY PATHETIC SERVICE FROM Snyathelba Nimiti!!!!! THIS IS NOT HOW YOU RETAIN CUSTOMERS OR EVER CUSTOMER SERVICE.