Pathetic service from fnb and clc

On the 7th May, I submitted a claim with FNB insure. I got a notification that the claim has been successfully captured. I waited for a call that never came through. On Saturday 16 May, I then got a call from their service provider. The guy claimed that he spoke to me and he wants to know how far the query is regarding my claim. I told him over 5 times that nobody has made contact with me however he insisted that he spoke to me on Friday. "Please share the proof". Moments later, Fulu calls me asking if my claim has been dealt with. She then tells me that the claim was closed on the same day that I logged it by 1 of their consultants. I then asked why it was closed without anyone contacting me and she couldn't explain. I then asked for her to escalate the matter to her manager. She did send a request saying "Hi AP - Please contact this client" - I guess I have no name and surname, how rude and disrespectful. Anyways, it close of business now and still waiting for Aphelele Sawuti or Sellwane Moropoli to call me. Clearly the client without a name and surname is not important to fnb and its business partners. As I wait for someone at fnb or clc to call me. Yet my premiums are paid every month without fail.