1 reviews | Active since Dec 2019
Pathetic service from FNB, AGAIN...
Again with FNB. I cannot get over the audacity that they have to make their slogan "How can we help you" I've been struggling since yesterday to access my PayPal account via FNB's online banking, and no luck. Now the fact that the system has apparently developed a glitch is not the end of the world, we all get them, we all hate them and we all understand that sometimes s#t happens. What really peeves me is that FNB can or will not take the time to answer an email or reply to a request on social media and from experience I know not to try and call them unless you have three hours to wait till someone picks up, (if you are lucky) Why is it that an establishment of this size think that it is beneath them to let their customers know what is going on? Is it too much to ask when I will be able to access my own money? Is it too much to ask that you treat us, the customers with some respect, instead of dodging having to explain what is going on? Seriously, this is pathetic.
The problem is not so much the technical issue as it is the lack of response from FNB's side. Please, we all encounter technical issues and having spent decades in customer service, nobody understands that better than I do. But it is courteous and respectful to keep your clients in the loop if and when you experience technical difficulties. Please treat your clients better. We are people, not bills.
The problem is not so much the technical issue as it is the lack of response from FNB's side. Please, we all encounter technical issues and having spent decades in customer service, nobody understands that better than I do. But it is courteous and respectful to keep your clients in the loop if and when you experience technical difficulties. Please treat your clients better. We are people, not bills.