Pathetic service from FNB

Good Day

Firstly I must say how absolutely shocking the service has been from fnb as of recently.

I app**** to downgrade my credit card which was finally confirmed today after weeks.

Then I woke up this morning to find my account was debited for a second time for my credit card payment. I needed to make some payments today then to be told after numerous calls that ee pay for and being placed on hold that the reversal will take up to 3days.

I then try to make a payment from my credit card which I am now not able to do.

*** is going on with FNB, i am absolutely frustrated and now calling other banks to move my account. This is pathetic service, you are playing games with our money. Now we sit in a position where we have no funds until you rectify your stupid mistakes and inconvenience us as customers. Anneline Balkisun ***