Pathetic service from FNB

I have been trying to process a pre-approval I recieved on my FNB app for the past 24 hours. I recieved a notification for a pre-approval on my banking app yesterday and tried processing it all day but kept being kicked out, I finally got through and was in process of accepting the pre-approval, on the last step of me accepting the quote the app kicked me out and I had lost the application. I messaged the secure chat and never received a reply, this morning I called the PRIVATE CLIENTS SERVICE SUIT and spoke to Karabo who advised that she cannot assist in completing the application and needs to start a new application. I advised her that I did not want to do this as it will affect my credit score, she then advised that she needs to put me through to someone else who can assist. Karabo merely put me through to another consultant named William who was adamant that he needed to start a new application, upon telling him there is an existing application open for me and that I want to complete that application he says he is going to put me through to someone else, before giving him an answer he put me through to someone else named Elma. Elma too was adamant that she needs to start a new application and did not want to assist in completing the existing application after multiple times of telling her the new application will affect my credit score. Elma put me through YET AGAIN to ANOTHER person who cut the call on me. Upon being extremely frustrated at this point I emailed a person who assisted me from the FNB private clients branch in Umhlanga Reginald Naidoo to contact me. I then contacted the FNB app secure chat once again and chatted to a consultant named Tiyani who referred me to the credit application division when the app glitched AGAIN and ended the chat. I then chatted to Buyisiwe who put me through to CREDIT CARD DIVISION, Upon her telling me this I advised that it was a overdraft increase and NOT a credit card increase however she still went ahead with the transfer when the app AGAIN!!!! glitched and ended the chat.

I am so tired of FNB and their *********** service advisors and unwilling staff who don't care to assist yet get paid from our exorbitant account fees.