pathetic service from FNB

I am extremely disgusted with FNB. There was a payment made into my account yesterday from my tenant . Today when I checked my account the funds have been put on hold. For no apparent reason. With no communication before and prior to their actions. its extremely difficult to get a hold of my private banker who was allocated to me. I am actually going to close my account after this episode with them. we pay our monthly fees for private bankers for what? this is such an inconvenience imagine if I had went to swipe and not knowing they put the funds on hold. instead of calling me to ask me as to why this was paid to me. they put a hold on the funds. They should of called and got clarity from me instead of doing what they did.