Pathetic service from FNB

What pathetic service from FNB.. I paid off my credit card and closed the account a while ago..it still appears on my app though..my son mistakenly deposited a large sum of money into my credit card account via the ATM..as soon as I realized the error I went into the bank to rectify this as the money was supposed to be deposited into my current account...I was told to send an email to the card division explaining what happened and within 7 working days the money will be transferred to my current account... it is now 22 days later and yet still no money has been transferred and worse still I have not received a reply from my numerous emails sent to the email I was instructed to sent to...!!!!. Service or lack thereof Is pathetic.. I went into the bank yesterday and was told to call the very same department that I called 22 days ago...guess what.. I had to wait 20 minutes for a consultant to answer and then he simply hung up on me...please FNB call me and rectify my predicament... you have lost 10 customers as my family and myself will use other banking services going forward..pathetic