Pathetic service from FNB

I reported a ***** claim to FNB. And they tell me that they are not going to re emburse me because I took too long to cancel the card. Incident happened at 09.48am. And the ********** transaction happened at 09.51. And 09.56 I was on call with the call center for a total of 32 minutes to report ********** transactions and cancel the card. They refuse to acknowledge that their service is poor and that these transactions are **********.

We work so hard for someone to come and ***** your money and the bank just dismisses and treats you like a ********. What can be done. Because this is unfair.

I want to close all my accounts with this bank.