Pathetic service from FNB

On 11 June I app**** for a credit card increase. The next minute I was told my new card will reach me soon. So turns out my credit limit was only given if and when I upgrade to a Private Client credit card. I immediately phoned FNB but was told that I do not qualify for a credit limit increase on my current aspire credit card. I do however qualify for an upgrade of my credit card and then I qualify for the higher limit. Now this upgrade is jumping 2 segments higher than my current card. They did advise me to apply for a downgrade on my credit card once the upgrade has been approved. That will mean a new acc number and card. That just does not makes sense. On Thursday, 13 June I queried the fact that I have the exact same credit score, income, everything but how is it that I qualify for the more expensive card but no increase on my current card. So I am basically forced to take the higher ranked, more expensive card. I requested someone to get back to me to explain this. The next minute my limit was increased on my current aspire credit card, I received several notifications of hard report requests on my credit score. The balance of the aspire account that was transfered to the private client card was reversed on the private client account that showed on my app. No response was received on my e-mail sent 13 June. On Friday 21 June I was advised the query was closed. I requested feedback but nothing received. In the meantime CDD couriers wanted to deliver my upgraded credit card but I advised them I no longer have that acc seeing the balance was reversed on the card. Today I transferred funds into the aspire account but it did not reflect. Just to see its on the private client card. And the service consultant told.me that the aspire acc is no longer working. I said it very much is working.as transactions is reflecting on it. I have lost my ebucks rewards as well. No ons is assisting, no feedback. I wonder what the ombudsman will say about this utter mess?