SH
Shameem H

1 reviews | Active since Mar 2009

03 Jan 2017, 15:46

PATHETIC SERVICE FROM FNB

<p>To whom it may concern,</p> <p> </p> <p>I have been issued with a credit card by FNB and my due date has always been the 13th of the month. I have always paid on the 25th as I get paid on this day. I have started by paying in advance.</p> <p>Since we get paid early in December I decided to pay early on the 19th instead of the 25th. Due to me being loyal in this aspect, I am now required to pay on the 13th Jan and on the 25th Jan because I asked for my payment date to be changed to the 25th.</p> <p>So the reply is yes we changed the payment date to the 25th Jan but please also pay on the 13th January. What ******* is this?</p> <p>This according to me is being over-charged and I would like for you to pull all my statements from the time I was issued with this card to see that I have always paid in advance. This is pathetic service and I cannot understand why from me paying early I have to now suffer for 2 payments 2 weeks apart.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jan 2017, 11:34
Official

Good day Ms. meemz

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***