PC
Poobashni C
1 reviews | Active since Apr 2019
03 Apr 2019, 15:36
PATHETIC SERVICE FROM FNB
Pathetic service from my private banker Joyce Taunyane, I'm beginning to think she doesn't exist. I have sent numerous emails and tried to call and she never responds or returns my messages. I'm not sure what the benefits of this card is if I can never get any assistance! I've been trying to call the call center the entire day but I'm continuously on hold. How do I get assistance?????
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
03 Apr 2019, 16:31Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply03 Apr 2019, 16:31
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)