JC
John C
1 reviews | Active since Feb 2019
26 Feb 2019, 15:12
Pathetic service from FNB
I have requested account statements for the previous tax year 5 times as I have been asked to supply them to SARS. In 3 weeks I have had only an automated reply saying they will assist me. Absolutely unacceptable considering I pay an exorbitant ‘service‘ fee every month and FNB cannot even be bothered to supply an account statement
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
26 Feb 2019, 16:30Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply26 Feb 2019, 16:30
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
*** (option one)
JC
John C's updateReviewer Update
26 Feb 2019, 17:59Thank you for the response. When do you expect to resolve this? I am under a deadline from SARS which expired yesterday. Please advise what the compensation be should I receive a penalty? I am of the opinion that this whole complaints process is unnecessary had a statement been sent when requested.
JC
John C's update26 Feb 2019, 17:59
Reviewer Update
Thank you for the response. When do you expect to resolve this? I am under a deadline from SARS which expired yesterday. Please advise what the compensation be should I receive a penalty? I am of the opinion that this whole complaints process is unnecessary had a statement been sent when requested.