MB
Manoj B

1 reviews | Active since Aug 2014

13 Dec 2018, 22:25

Pathetic Service from FNB.

FNB has given instruction to discovery to make my discovery credit inactive which is linked to my FNB account profile When I enquired in the bank I was told that it has been done to prevent *****. I am not sure if FNB suspects I am doing ***** or if they feel that I can be the victim of *****. In any event, I sincerely believe FNB should have consulted me before doing anything with my cards. I am facing lot of inconvenience due to this. This is pathetic from FNB. Finally when I could speak to the FNB consultant on phone, I has told to send an email to unblock it. I do not understand what has reducing the limit got to do with blocking the card. Seriously thinking of moving out of FNB.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Dec 2018, 08:50
Official
Good day Manoj, 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.

The reference number is ***NF. 

Regards 

Hello Peter Complaints Team

*** (option one)


MB
Manoj B's update19 Dec 2018, 20:44
Reviewer Update
Is there any update on this. I am not available on.my cell.phone but I can be contacted on email.