1 reviews | Active since Feb 2013
Pathetic service from FNB
Good day Please help me as a matter of urgency The service we are getting at the bank is pathetic, please help I went to deposit money at your fnb branch now on my mother's account, after I deposited money R800, the ATM wen off line, That money was for debit orders and they are going off tonight. I am sick and tired of FNB as the day before yesterday your atm machine in Randparkridge gave me torn R200 notes, I am still stuck with the torn money ! I am not only stuck with torn money, my debit orders won’t run. Please sort this matter out urgently.
ATM ********** 1 ********** 1 Date: 31 October 2018 11:03 The branch manager by the name of Sandra on the other hand was unhelpful, I am closing my account and moving to absa,I will make sure I spread the word I am going to report you to hello peter , 702 and the Ombardsman Wierda Valley Branch
My mothers debit orders need to go off tonight and if there is no money in the account the funeral cover won't cover me.
Good day Palesa,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Palesa,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)