Pathetic service from FNB!!!

I am completely shocked at the lack of service I have received from FNB. Being a premier cheque account holder I would have thought I would have been treated a bit better than what I have been. I have had a fee go off my account since last year October (2017) the fee is from purchase right cover. I picked this fee up in February and I have been complaining about this since then. I have been told so many things from I used my card to ***** to me buying something on line. I was told if they issue me with a new card this problem would go away… it didn’t….. I was told open a new account then it will be solved I did that… however I was not allowed to close my now old account as they have yet again opened another case of *****… again I followed the instruction, only to have R300.00 of charges I now need to pay because fees are going off this account. I would like to have feedback on my case can someone who is competent call me from FNB!!! REF NO FOR MY COMPLAINT LOGGED ON THE 13TH **********