1 reviews | Active since Mar 2015
PATHETIC SERVICE FROM FNB
Such poor service from Urie Naidu of FNB private baking clients. Lodged a case of ***** on my account on 9th May. He advised that investigation takes 7 working days - it's now the 23rd of May - 7 working days long expired. I've sent him an email following up and he hasn't bothered to call. I want my money refunded into my bank account.
If private banking clients are treated like this, I can only imagine what happens to a 'normal' banking client. PATHETIC!!!!
Good day Nosipho,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Nosipho,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)