Pathetic Service from FNB

I've been with FNB for many years - I took a temporary loan with them a few years ago, and it was handed over. Its all paid up now and all I want from them is proof in the form of a paid up letter to confirm that it is closed and paid up but I am getting no where with them! I have been from pillar to post with them and they push me from one department to the next. I have sent emails to complain and they have flat out ignored me. They have the worst possible call centre and are totally pathetic. On top of all this they make you wait over 10 minutes just to speak to someone!!

I am at my whits end with FNB now, for a simple piece of confirmation , I must wait months! I suggest FNB pulls up their socks and starts functioning - If this is how they treat their clients -I'll rather move my account to a bank which is happy to assist its clients.

Totally Pathetic Bank