Pathetic service from FNB

I returned from the USA on Thursday 21 September, and realised that my Gold Cheque Card would expire ant the end of the month. The next day I was about to phone FNB when I got a telephone call from Johannesburg about the delivery of my new card. I was asked where they should deliver the card, which would be during the next week. I thought that was good service. However, in the following week I heard noting about the promised delivery. On Saturday morning, 8 days later, I received a call from Cape Town asking me where the card should be delivered in the following week, well after the expiry date! What kind of idiotic service is this, which inconveniences me considerably? I can't draw money at an ATM, and can't use the card for transactions. Now I have to wait x business days, whereas the card was promised for the past week. Why this ridiculous duplication of calls about the delivery of my card. I changed to FNB about 4 years ago, but their service is gradually deteriorating. On several occasions involving more serious issues I had to approach the CEO the get any action.