Pathetic service from FNB

FNB has changed their service. Every number you try to contact them on ask for verification via your banking app or if you are unable to do so they will transfer your call but all they do is end up hanging up the call on you. Their service has deteriorated significantly. They ask to use the secure chat which takes so long just to get in touch with an agent. Capitec may be a small bank but you guys can take a page from their book in terms of servicing customers.