Pathetic Service from FNB

Pathetic Service from FNB

With the whole world going through a pandemic, FNB cannot assist its clients where salary has been negatively affected.

Their banking Application does not work and their consultants keeps transferring you to different agents when you call them. Their managers are never available. Agents cannot give you a solutions but instead they give you a general answer instead of looking at a case on an individual basis.

My account is in arrears right now of minus R3500, this amount was debited when I received a payment because as they say its due to unpaid on my account. Unpaids that happened within the past 2 months due to the pandemic. Every agent I have spoken to for the past 2 months have been telling me about the covid relief application which does not work for me because this application only works if you lost your job. I cannot stop debit orders of FNB because apparently I bank with them and that's the treatment I get. Instead every month end they will keep debiting my account which they see is in a minus already. They still benefit from getting all the unpaid amounts which R110 per transaction plus I'm still being charged interest for the actual loan that I have with them.

The service is just ridiculous. No offers solutions on how to actually resolve the problem. All they care about is making sure that u die being indebted to them.

THE ONLY REASON I EVEN RATED THEM A 1 IS BECAUSE THERE IS NO ZERO RATING.