Pathetic Service from FNB

For 2 months ive been trying to resolve a issue that was created on FNB's system. Countless phone calls / email / secure chat. countles times i get thru , either they will answer and give there names then drop call. Or before speaking they would push me back in the Q or end call. The occassion that i do get thru there is no way of speaking to somebody incharge. Everyone working from home and cant assist. FNB iv been a customer for over 20 years and i think this pushed me to consider another bank. Your service is pathetic. BAD BAD BAD customer service. Even after logging complaints , nobody has gotten back to me with a fix. Really *** service.