Pathetic service from Ebucks call centre

Called Ebucks on 8 April to transfer Ebucks between accounts. Was given a reference and told that it would be done within 48 hours. Request was ignored. Called again on 14 April to complain. Asked consultant (Lucky) to ensure that it got escalated and told him to personally call me back to ensure that it's been escalated and done later that day. No call received from Lucky nor a supervisor. This is now the second month that the EXACT same thing has happened. This seems to be the new trend. I'm getting fed up. I'd like a call