Pathetic Service from Charles Gordon (Financial advisor)

I’m extremely disappointed with the service I’ve received from Charles Gordon and First National Bank. For weeks, we’ve been trying to get hold of our financial advisor with no success. Our portfolio was moved from one person to another without any communication, and at one point, we were even told our portfolio didn’t exist. This level of disorganization and lack of accountability is unacceptable. The customer service has been consistently poor — no follow-ups, no clarity, and no urgency. It feels as though our concerns are being ignored, and the trust we placed in FNB has been severely undermined. I expected better from a bank that claims to prioritize customer relationships. Sadly, our experience has been the opposite.