Pathetic service from a pathetic bank

I have never in my life seen such bad service from a bank that's slogan is "how can we help you?"

I suggest they should rethink their slogan urgently!!

I have now for the 4th time today attempted to change my contact number in the bank, after being told that I cannot do it over the phone with them. 4 times I have been into the bank and 4 times I have changed my number via the ATM. I have tried numerous times to register for internet banking and they are continually sending the OTP's to my old number. my cell phone was ****** and I could not retain my previous number. I requested that they please also sort out my in contact. LOW AND BEHOLD, NOTHING IS WORKING AFTER MY 4TH ATTEMPT!!!!!

it seems the only way you get service from this bank is if you are a PLATINUM client owing them thousands in credit card debt, then maybe you could have good service from a private banker (not that they answer their phones either).

i will not be suggesting this bank to anyone, and plan to take this matter to other platforms, after a year of struggling to get this sorted out, I think it would be better just to move to another bank.