Pathetic Service from a Pathetic bank

I have tried to cancel my Top Up Debt Protection on my Cradit Card which is something I did not even request, the call center just tell me to email [Email Removed] fnbcard doesn't bother to respond, the Premier Banker sends the information to the incorrect dept with a 3-5 day turn around, by the time they even realize they are not dealing with the right dept the Bank would have charged me another R400 for a useless insurance.<br> It should not be this difficult to cancel a simple service, we should be able to do this over the phone in a matter of minutes it is after all MY MONEY that the bank is *****ing. I want this service cancelled immediately! Be thankful I am not trying to get all the money back that you taken for this Top Up Insurance because I know that would be a pointless fight with another ******* system!