Pathetic Service - ***** Case opened and no assistance

Logged a ***** case, they sent me a form to complete with Card Number and Account number. As the card was taken, I don't have the number to capture on the form. I called ********** 404 and was put to over 4 departments, no one can assist me with the card number. No even digital banking. I cannot even get the full card number online. I just changed to FNB because I thought it was a better bank but dealing with the agents has given me a bad reputation of FNB.